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NicheSuite e-commerce – Standard

NicheSuite e-commerce Standard is an e-commerce solution for a small enterprise with a limited e-commerce requirement. It has the advantage of NicheSuite reliability and is scalable when the need for expansion arises.

  • Highlights
    • Database (local)
    • Web store (transactional website)
    • Inventory management
    • Catalog management–you can set up any number of catalogs, categories, and products
    • Filter products by brand, season, colour, size, and dimension
    • Price rule
    • Payment gateway integration (for one payment gateway)
    • Order management
    • Reports
      • Order and sales report
    • Secure

NicheSuite e-commerce – Professional

NicheSuite e-commerce Professional is an e-commerce solution for medium sized enterprises that have plans for expansion. The NicheSuite e-commerce -Professional, as the name implies, helps you start the journey as a successful business venture in the world-wide digital space.

  • Highlights
    • Database (local)
    • Web store (transactional website)
    • Inventory management
    • Catalog management–you can set up any number of catalogs, categories, and products
    • Filter products by brand, season, colour, size, and dimension
    • Price rule
    • Promotion management
    • Payment gateways integration (for one payment gateway)
    • Order management
      • Shipment management
    • Shipment gateway integration (for one shipment gateway)
    • Integration of facebook store
    • Reports
      • Order and sales report
      • Inventory report
      • Customer report
      • Marketing report
      • Returns report
    • Secure

NicheSuite e-commerce Enterprise

NicheSuite e-commerce Enterprise is a complete e-commerce solution that includes all components needed to manage an integrated e-commerce business, spread across physical stores, virtual store, supply chain management, and warehouse management. It is a customizable solution that can be tailored and scaled to your specific needs.

  • Highlights
    • Set up multiple web stores with multi-language, multi-currency, and country-specific websites
    • Complete catalogue management –you can set up any number of catalogues, categories, and products
    • Filter products by brand, season, colour, size, and dimension
    • Reserve-the-product and collect-at-store feature
    • Configure parts and sell as combination products
    • Define promotion management
    • Dynamic price rule engine
    • Up-sell and cross-sell products
    • Track order and integrate with shipment carrier services.
    • Warehouse management
    • Get full cross-channel statistics
    • Professional, SEO-friendly website
    • PCI and DSS compliant

NicheSuite ERP

NicheSuite ERP is a complete solution for your enterprise. It is a robust platform built on Java J2EE with Service Oriented and REST Architecture. NicheSuite ERP is compatible with all major databases, including MySQL, PostgreSQL, Oracle, and SQL Server. There is support for XML RPC, SOAP, and SyncML integration protocols. It incorporates the Apache Tomcat and Geronimo servers and supports Java 6. It has SSL support, OWASP, and encryption of sensitive data for security. NicheSuite ERP integrates with POS, Outlook, and mobile services with handler based on Jason. It also integrates with affiliates such as eBay, Google base, Google check out, and Amazon.

Modules

  • Administration
    This module gives you control and configuration options to administer your ERP. You can manage users, manage passwords, set roles & responsibilities, and configure company information.
  • Merchandise
    This module facilitates all aspects of merchandizing. Features include:
    • Support for unlimited stores, catalogs, categories, and products
    • Cross-sell and up-sell of products
    • Manage digital/downloadable products, product variants, configurable products, and gift cards
    • Online promotion engine
    • Integration with major payment gateways
    • Merchandise planning & allocation
    • Store space planning & allocation
    • Budget allocation
    • Sales forecasting
    • Visual merchandising
    • Brand size color analysis
  • Inventory & Warehouse Management
    This module enables integrated management of inventory, orders, transfers, and shipping gateway.
    Features include:
    • Track non-serialized, serialized, and lot-based inventory
    • Ability to Pick, Pack Inventory
    • Shipment Scheduling
    • Pick List management
    • Order fulfillment
    • Real-time Inventory management across stores and warehouses
    • Inventory Transfer Management across warehouses
    • ABC Analysis
    • Identify and manage fast, and slow movers
    • Integration with shipping gateway
  • Buyer Management
    You can manage all aspects of buying with this module. This module eases buying decisions by providing right information on material resources, requirements, and vendors.
    Features include:
    • Vendor records management
    • Material Resources Planning
    • Requirements Analysis
  • Financial Management and Accounting
    This module provides a professional industry standard financial and accounting system for the entire organization. You can setup your chart of accounts, manage agreements, billing, invoices, and payments.
    Features include:
    • Industry standard double entry general ledger
    • Support s multiple organizations with unlimited hierarchy of accounts
    • Manage accounts receivables (AR) and accounts payables (AP), including invoices, payments, statements, and aging
    • Fully integrated with orders, inventory, purchasing, and manufacturing
    • Scheduled transactions postings
    • Recurring invoices
    • Ability to segment financial results using "tags" for divisions, departments, product lines, and activities
    • Budgeting and encumbrance reporting
    • Ordering and invoicing of services
    • Reconciliation reports
  • Human Resources Management and Payroll
    This module enables management of all aspects of human resources.
    Features include:
    • Setting organizational hierarchy
    • Handling employee Information such as resumes, qualification, skills, and pay package
    • Leave Management
    • Recruitment
    • Training
    • Payroll management
  • For a complete retail solution, please take a look at these products:

NicheSuite Customer Relationship Management (CRM)

NicheSuite CRM covers all aspects of customer management. Customer data, services, quotes, orders, sales, marketing, and analytics can be efficiently managed using NicheSuite CRM.

Modules

  • Customer Information
    • Comprehensive information on customers and contacts
      • Purchase history
      • Wish list
      • Customer footfalls & website visits
      • Loyalty points and rewards program management
    • Customizable contact and address list
    • Centralized customer database
    • Quick customer search system
    • Password recovery over phone
    • Event Centric Mail Management (Auto Mail)
      • Send personalized mail to customers on special occasions such as birthdays, wedding, and festivals.
    • Dashboards with flexible visibility
  • Marketing
    • Campaign Creation
      • Easily create campaigns for promotion
      • Add particular contacts to marketing campaigns.
      • Search for targeted marketing leads based on previous marketing campaigns, purchase history, job role, company, Job title, and previous event attendance.
      • Track, view and analyze campaign.
      • Quickly access the sales generated for each campaign to assess ROI
    • Contact List Management
      • Easily import contacts from database
      • Quick search system to get customer information fast
      • Easily search contacts by contact type
    • Template Management
      • Easily import template from database
      • Set auto e-mail template
    • Tracking Codes
      • Track codes by orders
      • Track codes by number of visits
      • Track using different types of codes
    • Dashboard integration
      • Track all activities through graphs
  • Customer Care
    • Track information on:
      • Customer service
      • Technical support and customer complaints
    • Integrate your service and support emails with customers cases
    • Automatically assigns a unique ticket number for every customer case
      • Track with status with request ID or request name
    • Set a due date with CRM dashboard integration
    • Query Handling
    • Hold a chronological record of all correspondence
  • Orders
    • Create new orders from phone or email orders
    • Quotes, order entry, and order prioritization
    • Track order status
    • Handle queries on orders of customers
    • Create return orders from customers and monitor status
    • Dashboards with full integration
      • View recent activities in one shot
  • Customer Analytics
    • Monitor information such as URL, time, user id of users who are logged in
    • Foot fall analysis
    • Browser-based email with integration to email server
    • Customer Visits
      • Easily search visit list
      • Track the URL and web applications of the visitors
    • Dashboard
  • Sales Force Automaton
    • E-mail Integration
      • Creates new contacts automatically when you receive an email from a new contact
      • Automatically receive new emails from contacted customers
      • Create filters for incoming email messages
      • Support for unlimited number of email accounts
      • Automatically record incoming and outgoing emails
    • Automate sales process from lead gathering to conversion
      • Easily import leads from database
      • Quick create leads
    • Easily create contacts and accounts
      • Transfer contacts to roles
      • Fully customizable accounts
      • Quick create contacts and accounts
    • Manage Sales team
      • Role based login with customizable fields
    • Manage sales opportunities
      • Quick create opportunities to potential leads or accounts
      • E-mail integration with opportunities
    • Share calendar and tasks with the entire team
      • View calendar information by month and week
      • Quick add a calendar item for the current day
      • Customizable calendar
      • Set a subject, reminder, and detailed notes on appointments
    • Share and manage documents
      • Customized access for importing documents
      • Quick import from database
    • Create sales visibility with forecasts
    • Dashboard

NicheSuite Supply Chain Management (SCM)

NicheSuite SCM provides the linkages and control you need across your supply chain. All activities and tasks associated with warehousing, suppliers, procurement, inventory, orders, logistics, delivery, forecasting, and return can be managed in an integrated manner with NicheSuite SCM.

Modules

  • Warehouse Management
    • Inbound/Outbound operations
    • Bonded goods handling
    • Warehouse invoicing
    • RF enablement
    • Configurable and put away strategies
    • Assembly, kitting and stock transfers
    • Wave and order picking
    • Cross docking, packing, and shipping
    • Transport planning
    • On demand replenishments
  • Supplier Management
    • Supplier relationship management
    • Supplier agreements
    • Purchase ledger integration
    • Stock influencers
    • Reporting
    • Alerts
  • Procurement/ Purchasing
    • Inventory viewer
    • Requisitioning
    • Invoice matching
    • Proposals
    • Purchase processing
  • Inventory Management
    • Inventory profitability analysis
    • Support for non-serialized Items
    • Inventory commitment
    • Barcode printing
    • Lot tracking
    • Price protection
    • Items upgrade
    • Support for matrix items and item images
    • Audit trail for inventory adjustments
    • Stock/Inventory transfer
  • Order Management
    • Order processing
    • Credit card processing
    • Returns and exchanges
    • Drop shipping
    • Order fulfillment
    • Order status updates
  • Transport Management
    • Visibility
    • User configurable reports
    • Events tracking
    • Electronic data processing
    • Document generation for waybill, and packing list
    • Access to proof of delivery details--including date, time, and person who received shipment
    • Delivery details for products as well as equipment when applicable
    • Exceptions, discrepancies, and disputes
    • Link to freight bill pay and audit systems
  • Forecasting and Planning
    • Historical model
    • Transitional model
    • Promotional model
    • Forecast adjustments
    • Campaign planning
    • Metrics planning
    • Distribution groups
    • Product mix
    • Response curves
    • Catalogue and page analysis
    • Modification log
  • Return Management
    • Track returns
    • Handle repairs, replacements, and returns
    • Root cause analysis

NicheSuite Point of Sale (POS)

NicheSuite POS is a crucial component of a retail enterprise. It can cater to flexible requirements, from a small store to large store chains. NicheSuite POS is not just a sales terminal, it a flexible system that connects to your retail enterprise. It can capture sales and customers related information, store this information in a local database and also connect to the enterprise database, thus providing real time information needed for effective decision making.

  • Administration features
    • A searchable full audit trail of the store's sale history is enabled by the electronic journal
    • Can enroll new customers into loyalty programs for campaigns/CRM purposes
    • An employee database that supports attendance, labor scheduling, and time can be maintained
    • Ensures smooth functioning of day to day tasks between headquarters and stores
    • Generates pertinent and effective reports relating to profitability, sales, and stock
    • Interfaces with multi-order points like cell phone, kiosks and web
    • Is capable of printing vast variety of reports that enables smooth cash management
    • Items such as edge shelf labels, applicable tax rates, prices, and tender types are updated
    • Registries for items such as bridal and baby gifts. Events by dates, names, items, and price are supported
    • Set up authorization levels and usage security to manage different stakeholders and groups. You control the roles they play in the system
    • Shipment packages with online integration with shipment companies like DHL, FedEx, Royal Mail, UPS and USPS can be tracked
    • Special offers, such as promotions and percentage discounts can be launched
    • The GUI, which is browser-based, enables back-office users manage every aspect of the store. This enables ease of use and reduces training costs.
    • The price check system, which is fully integrated, allows reporting on management of promotional messages displayed to customers and system usage. This helps improve customer service
    • You can set up associations between ecommerce stores, retail stores, and warehouses. You can synchronize intervals between warehouses, ecommerce stores, and retail stores. With this, you can see a real-time synchronization between these different business channels and set up preset stock replenishment levels
    • Your business can set up payment gateways like ccAvenue, PayU, Bill Desk, Paypal, and any other custom payment gateway that has inbuilt 3D Secure support
  • POS –terminal features
    • Can handle different kinds of payment methods, such as credit card, cheque, cash, voucher, or gift cheque
    • Can integrate with third-party processors, such as stored value cards, and smart cards
    • Can manage advance sale, cash, and credit
    • Indicative sale, like consumer specific promotion or up-sell prompting, can be done
    • Its Electronic Fund Transfer (EFT) interface aids third-party integration
    • NicheSuite POS supports internationalisation. A number of languages and currency options that can be comfortably swapped are available for the user/cashier
    • Offers a host of flexible sales functions, such as sale by item
    • Accepts all popular modes of online payment
    • Offers support for US taxation
    • PLU, the number assigned to a product that is not bar-coded, is supported
    • When server action is restored, offline transactions are automatically recorded and updated
    • Returns/Exchange, Refunds and Deliver Slip can be tracked
    • Sales can be reviewed through a web browser interface
    • Store is completely automated, because of which super fast checkouts are ensured, and human errors reduced
    • Supports currency and drawer management
    • Targeted sales goals can be set. Every step towards achieving these goals can be tracked online, resulting in high motivation levels among sales personnel
    • The Hold and Retrieve Options under Suspend/Retrieve functions, by which an employee can return to a transaction later, is enabled
    • The print management system gives out clean receipts and can void transactions when required
    • Use of gift certificates is supported


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